Returns & Exchanges

At Crystal Springs Resort, we are committed to your peak performance and satisfaction with our premium sports gear. If your equipment or apparel doesn't meet your expectations, you can return or exchange unused items within 30 days of purchase.

Return Process

• 1.
  Initiate Your Request

  Visit our online returns portal and enter your order number and email address to select the items you wish to return or exchange.

• 2.
  Package Your Gear

  Place the items in their original packaging with all tags attached, ensuring the equipment is securely padded to prevent damage during transit.

• 3.
  Label and Ship

  Print the prepaid shipping label provided via email, attach it to your package, and drop it off at any authorized carrier location.

• 4.
  Inspection and Refund

  Once our quality control team verifies the condition of the returned sports gear, your refund will be processed to your original payment method within 5-7 business days.